Solutions / Case Management
Resolve AML alerts with controlled case operations
Turn onboarding and monitoring signals into assigned cases with hit review, evidence, escalation, timeline history, and report-ready outcomes.
Screening, review, note, escalation, and outcome.
Compliance operations
Built for ongoing compliance operations
Case management gives compliance teams a governed way to handle potential matches after screening. Each case carries ownership, status, priority, source context, notes, attachments, and the decision history needed to explain how the alert was handled.
Use tabs, filters, pagination, saved views, queue ownership, assignee, and review state to keep analyst work visible and manageable.
Review one or many hits with a decision and rationale, add notes and attachments, follow required checklist items, and keep related case context in view.
Move cases through open, in review, awaiting information, resolved, and closed states with audited transitions, escalation controls, and report artifacts.
Investigation journey
From signal to case decision
A screening or monitoring signal becomes owned work, analysts review the underlying hits, managers can escalate or monitor review bottlenecks, and the final outcome remains tied to the evidence that supported it.
| Stage | Case context | Business outcome |
|---|---|---|
| Signal raised | Onboarding, customer screening, monitoring run, or manual review trigger | Potential risk becomes visible work instead of an informal task. |
| Case routed | Blueprint defaults, queue, assignment mode, checklist state, and escalation context | The right team owns the case from the start. |
| Hits reviewed | Match profiles, source results, adverse outcomes, rationale, reviewer, and timestamps | Analysts decide true positive, false positive, or potential match with context. |
| Investigation completed | Notes, events, related cases, attachments, checklist items, and optional financial context | Evidence is gathered in the same place as the decision. |
| Outcome recorded | Resolution outcome, reason where used, resolver, timestamp, and immutable timeline | The business can prove who decided what and why. |
| Systems updated | Webhook events | Downstream teams and systems stay aligned with compliance work. |
Review efficiency
Reduce repeated review work
Case management should not make analysts rebuild the same review packet every time. Checklynx keeps hit decisions, rationale, attachments, and timeline activity tied to the customer and case so future work starts from a clearer record.
Saved views, filters, tabs, and escalation visibility help leads see what is unassigned, in review, or waiting on information.
False-positive reviews can be tied to the customer and exact screening result, reducing the chance that the same non-risk hit returns as fresh work in later checks.
Escalation targets, optional transition reasons, checklist status, related cases, and full timeline history give senior reviewers the context needed for oversight.
Report artifacts can draw from the case summary, reviewed hits, rationale, attachments, and action timeline instead of scattered screenshots and notes.
| Trigger | Handoff | Business outcome |
|---|---|---|
| Unassigned or aging work | Queue filters and queue visibility | Leads can rebalance work before review bottlenecks grow. |
| Known false positive | Customer-scoped hit decision | Analysts avoid repeating the same non-risk review. |
| Case needs oversight | Escalation and timeline context | Senior reviewers can act without reconstructing the case. |
| Governance request | Report artifact and immutable audit trail | Compliance can explain the decision record. |
How does case management reduce review bottlenecks?
It turns potential matches into owned work with queue visibility, assignment, status, priority, hit context, notes, attachments, and escalation history. Leads can see what is aging or unassigned, while analysts start from a structured case instead of rebuilding context from searches, screenshots, and messages.
What makes a case decision easier to defend later?
The case keeps the reviewed hits, source context, analyst rationale, notes, attachments, checklist progress, related cases, timestamps, and final outcome together. That creates a decision packet that QA, management, audit, or banking partners can review without asking the analyst to reconstruct the story.
Can case outcomes still update business systems?
Yes. Case events can support downstream handoff when a case is created, assigned, escalated, updated, resolved, closed, or when a hit is reviewed. The important boundary is that business systems receive controlled outcomes while the compliance decision and supporting evidence remain in the governed case record.